Castro Valley Auto Repair

Absolutely great. Brian is amazing, everyone is so nice. Really appreciated the detailed report and photos and the time Brian took to talk me through my options.

We have a 1997 1 ton Ford E350 extended 15 passenger van. 21 years old, but in good shape except for worn out suspension and other related. The vehicle has very valuable utility use for our family. We were debating purchasing a newer used or having this one restored . Bill did an excellent job advising us on the pros and cons. Of course the cons for a newer purchase included the huge CA state sale tax 10% along with the very high annual registration fees, and the higher insurance. Bill explained what would be needed in the restoration and compared that to the used purchase. He made our decision easy and was very professional and cost effective doing the repairs /restoration needed. The van was restored and drives like a new vehicle. Five stars!!!

Outstanding Customer Service. When I stepped out of my car, Becky greeted me. She asked if I had an appointment, then immediately knew who I was. When I entered the reception area it was spacious, comfortable, and clean. Immediately you knew this was a welcoming, professional business. I noticed all the staff wearing Adams logo shirts. When Becky found me in their computer I added some new filters to my request. I originally wanted just my AC charged. She said the diagnostic would be $105 and gave me a reasonable quote on the service. Becky was so knowledgeable and caring! She then arranged Uber to take me home. My experience was professional and quick, Becky did not waste my time by being disorganized and incompetent. I was so appreciative of her tremendous and caring service, it’s the Best I’ve ever received. They also provide free coffee in the reception area, nice touch. Later the service tech texted me a picture of my car and his analysis. It was more costly than I expected but Becky worked with me to make it affordable. I was thrilled. Becky was so patient and understanding. In a few hours my car was ready. I was overwhelmed with joy when Becky told me the cost was much less than she told me, I was so happy. Becky had me sign some paperwork and had me out of there quickly. So respectful. In closing, I will be going back to Adams Autoworx for more services. I was really impressed by their customer service, professionalism, and caring. They restored my faith in what customer service use to be. Excellent Job!!!

Excellent service and repair. They always get it done right. I trust them for all my auto repair work, and now even better with their tire service.

I appreciate the prompt courteous customer service. Daniel kept me informed of the needed repair work and ensured that the work was completed expeditiously despite the shop being extremely busy on two of the hottest days so far this year. Thank you!!!

Great service

Great service, helpful advice, and quality work. Thanks!

They were very helpful at getting me in on an emergency basis. Great service, very friendly staff. I will be back!

We dealt with Melissa, she was very friendly and incredibly helpful. We never felt like we were bothering her, excellent customer service! I love that they e-mail detailed inspection reports that clearly outline the items that need service.

Thanks!! Last minute service requested and was done and completed the same day even earlier than requested.